- 1- About iHerb
- 2- iHerb's Advantages
- 1) Shop Directly and Free Shipping for Orders over $40
- 2) Fresh Products and Customer's Honest Product Review
- 3) Air-conditioned, Super Clean Warehouses
- 4) Solid Personal Privacy Commitment and Customer Information Protection
- 5) 24 hour/7 day Customer Service
- 6) Various Localized Special Convenient Measures for Customers of Different Countries
- 7) Loyalty Reward for Customer
- 3- Certification Granted to iHerb
- 4- Tips for Shopping with iHerb
Shopping Tip: iHerb launches promotions for new users from time to time. For example, a new user can get $5 off with the first order valued over $40, and further with additional 5% off with typing coupon code: JZK273 when placing an order.
1- About iHerb
Since 1996, iHerb has made great efforts to enhance customers' online shopping experience. And now, iHerb.com is one of the world's largest online stores for natural health care products. Through direct mail shipping service, iHerb provides cost-effective natural health products to more than 150 countries around the world. Its main products include health products, foodstuffs, baby products, beauty care products, sports fitness supplements and pet supplies. All products sold by iHerb are supplied directly by the manufacturer.
At present, iHerb has three GMP-certified, modern eco-friendly warehouses located in California, Kentucky and Pennsylvania and sells more than 1,200 brands and 35,000 products abroad.
For international customers, shopping at iherb is such a great experience. You don't need to worry which items do not ship to your country, and the delivery costs are extremely reasonable. Actually, almost all customers for all available shipping countries can enjoy free shipping with orders valued above $40. While in some cases, a small amount of shipping fee should be paid with over-weighted packages.
iHerb has an automated mechanism for pick, pack and ship and great warehouse management. iHerb does have a high number of SKUs and allows customers to choose different shipping methods (do note shipping methods vary across different countries). iHerb offers liquid items and items easy to break, which make the packing process tougher. iHerb ship fast and send out notifications with clear tracking information.
iHerb is capable of providing customer with fresh products. And customer can check the expiration date for every single product. And also, all products reviews on iherb.com are written by buyers themselves, which means that those reviews are honest and capable of reflecting genuine customer thoughts.
2- iHerb's Advantages
1) Shop Directly and Free Shipping for Orders over $40
iHerb is one of the world's largest online stores for natural products. And most products' prices are typically 30 - 40% less than shops in a mall. Also, don't forget to check the Specials page for additional discounts on some best-selling products.
Every iHerb order is eligible to receive discount or free shipping! In general, the more products you add to your cart, the greater the likelihood that you will receive free shipping. In some cases you’ll even find that ordering one product alone may result in free shipping. Generally, customers can enjoy free shipping for orders over $40.
2) Fresh Products and Customer's Honest Product Review
Since having one of the highest product turnover rates in the industry, iHerb is able to offer customers the FRESHEST products possible. Plus, on iHerb's products web page, most products have expiration or best-by dates clearly indicated. Customers can check this important information before placing an order.
Unlike retailers that display third-party reviews, all products review on iherb.com are written by actual buyers. In order to write a review, you must have ordered the product from iHerb first. This means you receive honest and candid reviews, thereby helping you make a smarter buying decision.
3) Air-conditioned, Super Clean Warehouses
iHerb’s distribution centers are entirely climate-controlled, which protects the products from such conditions as humidity, heat and cold. This level of quality control is employed by iHerb to ensure product effectiveness for the customer. In addition, iHerb's distribution centers are certified by NSF International, and are granted Good Manufacturing Practices (GMP) certification.
4) Solid Personal Privacy Commitment and Customer Information Protection
In iHerb, customers' information remains entirely confidential with enhanced 256-bit encryption with tokenization.
5) 24 hour/7 day Customer Service
iHerb offer live customer support from their California facility, 8 a.m. to 5 p.m. (Pacific Time), Monday - Friday. And iHerb's Customer Service is also reachable 24 hours per day, 7 days per week, by chat and email to answer questions and resolve issues with your order.
6) Various Localized Special Convenient Measures for Customers of Different Countries
For international customers, iHerb provides different localized convenient measures to ensure customers can get the most satisfied shopping gratification. For customers from China, iHerb provides website in Chinese, Chinese live customer support, payment method in Alipay & WeChat, etc to meet local people's preferences.
7) Loyalty Reward for Customer
Customers can enjoy loyalty reward of 5% for almost every order in iHerb (sometimes up to 10% of loyalty reward during promotion period).
3- Certification Granted to iHerb
1) Warehouse GMP Certification: All iHerb distribution centers are equipped with temperature control devices to protect the product from humidity, hot and cold conditions. In addition, iHerb's distribution centers have also been granted NSF industry standard certification and GMP certificate.
2) Google Certification: iHerb is granted the Google Trusted Store Badge, which has been selected by Google as a Double A level store.
3) ConsumerLab Certification: ConsumerLab is an independent testing organization. iHerb has been certified as the No.1 health products online store for 7 consecutive years.
4) StellaService Certification: StellaService is the only independent organization that rates and analyzes customer service for online retailers. iHerb was rated as Excellent Order Processing and Shipping E-commerce Provider.
4- Tips for Shopping with iHerb
Customer can make best use of discount method provided by iHerb.
1) For the first time buyer, special coupon code JZK273 could be typed in the coupon code area to get $5 discount plus extra 5% off when placing an order over $40. And, you can also just click here to get this special deal before go to iHerb webpage.
2) In iHerb, almost every order you placed could get a loyalty reward of 5% of order amount (10% for certain promotion period). And this loyalty reward could be used for your next order. But please remember, this loyalty reward could only be valid for a certain period of time (usually 3 months). Please don't forget to shop again in the required period to get loyalty discount.
3) After adding products valued over $40 to shopping cart, customer can go to shopping cart to check if there is any custom duty incurred. For customers from some countries, package valued under a certain amount could be eligible for no custom duty. While duty or tax policies are different from country to country, customer should check in their own shopping cart for details. If there is any duty incurred, customer can make alteration in his/her shopping cart to find the best solution to meet the condition of free shipping without duty.
4) iHerb often have promotions. Customer can check the front page of iherb.com every time shopping. What's more, customer can also subscribe to iHerb's promotional email.
5) Important Shopping Tip: At present, some cashback websites support iHerb shopping cashback/rebate with up to 9% cashback. Customer can log in those cashback websites offering iHerb cashback every time before placing an order.
Name an instance. RebatesMe currently supports iHerb shopping rebate with ratio of 9%. Log in to RebatesMe account before go to iHerb. And clicking RebateMe's search result for iHerb to go to iHerb's website for actual shopping. Another cashback website 55Haitao support 8% cashabck for iHerb shopping.
You can check out the following picture for websites that support iHerb cashback:
If you have not yet registered as a member of RebatesMe, you can just click the following signup link: http://www.rebatesme.com/signup/. Have any questions about registering RebatesMe's account, you can check this article for details:「Signup RebatesMe」.
To signup other cashback websites, you can go to this web page for fast registering: 「Major Cashback Websites Fast Signup Channel」.